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Home > FAQ
 

FAQ

Frequently Asked Questions


  1. Do you sell your tire chains in pairs?
  2. Why does the price change when I select my tire size?
  3. How much clearance do I need?
  4. My tire size is not shown; can you build me a custom set?
  5. I received my chains and they are too long or too short. What should I do?
  6. What is your warrantee?
  7. What is your return policy?
  8. What is your exchange policy?
  9. How long does it take to ship to “my location”?
  10. Is local pickup available?
  11. Do you ship to the USA?
  12. Is express/air shipping available?
  13. Do you have installation instructions?
  14. Can I pay by Check?
  15. Can I use a purchase order?
  16. Where are your tire chains made?


  1. Do you sell your tire chains in pairs?

    Yes our tire chains are sold in pairs, so when you order qty 1 you are getting a pair of chains or, enough chain to cover two (2) wheels.


  2. Why does the price change when I select my tire size?

    As the tire size get larger the costs of the material and labour to build the chains increases. Therefore the retail price also increases. On some of our products we have also defaulted the optional, but recommended, spider bungee to “ON” which adds some extra money to the purchase price.


  3. How much clearance do I need?

    Typically, on most vehicles,  you require at least 2 finger widths between your tire and any body parts, suspension or brake components. In some cases you may be limited to the style of tire chains you can use. We recommend reviewing your owner’s manual for your vehicle to see what the manufacturer recommends for using tire chains. You may also want to review our tire chain sizing document here:

    http://www.canadianchains.ca/assets/images/DefinitionsofSAEClassifications.pdf

    If you are still unsure please email us with your tire size, vehicle type and intended use and we would be more than happy to help you select an appropriate product for your needs.


  4. My tire size is not shown; can you build me a custom set?

    Yes we can build you a custom set of tire chains to fit your tire. We need to have the tire size as stamped on the sidewall of your tire, and if needed we may ask you to measure the tire diameter, tread height and tread width in order to properly build a set of chains for your vehicle. More often than not we can usually use a product that already exists. If we need to build a set of chains please allow a few extra days for shipment.


  5. I received my chains and they are too long or too short. What should I do?

    Each of our tire chains is manufactured to fit a wide range of tire sizes. Some adjustments may be needed to properly fit your tire. We recommend you do a trial fit as soon as you get your tire chains to make sure that they fit. If you find that they do not fit to your satisfaction please email us with some photos showing the fitment problem, so that we can provide you with further instructions.


  6. What is your warranty?

    Please see our warranty page:

    http://www.canadianchains.ca/Terms-and-Conditions_ep_2-1.html#warrantee


  7. What is your return policy?

    Returns are allowed up to 30 days after delivery as long as they have not been driven on or used in anyway and are returned in their original packaging. Shipping back to our warehouse is the responsibility of the consumer. In most cases we will exchange tire chains that do not fit correctly with a set that do, or we may send parts so that you can modify the tire chains you received to fit your vehicle. You must get authorization before sending your tire chains back. Please see our policy page for more information.


  8. What is your exchange policy?

    If you are exchanging your tire chains for a different size or product please send your tire chains to our warehouse first. Once we receive your returned goods we will then ship out the new parts. Shipping to our warehouse is the responsibility of the consumer.


  9. How long does it take to ship to “my location”?

    In most cases, your order is shipped within 24 hours of receiving payment and will arrive no later than 5 to 7 business days. In some cases if you are located away from any major town or shipping depot there may be a delay of a few more days. To be sure you can click on the following link to determine how long it will take to ship to your location.

    CanadianChains.ca Shipping Information Page

    If your order includes a custom built part or one of our heavier tire chain sets such as skidder chains please allow extra time for delivery. Email us with any other questions on shipping.


  10. Is local pickup available?

    Yes, however our Surrey warehouse is not setup for retail sales and therefore you will need to purchase your tire chains through the web site first. In the comment section you can add a note stating that you would like to pick up at the warehouse. Once the order is received we will contact you to arrange a time and give you the details for picking up your tire chains.


  11. Do you ship to the USA?

    No we do not; brokerage and shipping costs would more than double the cost of our chains to our US customers. Therefore you will want to contact an American website for shipments to the US. The recommended web site is www.americantirechains.com.


  12. Is express/air shipping available?

    Yes, however, in practice we have found that air or express shipping is very expensive, sometimes more than the cost of the tire chains, and is not always guaranteed to arrive on time and therefore it is not generally used. Please email us for more details.


  13. Do you have installation instructions?

    Yes, you can either download a set of instructions on the following page:

    http://www.canadianchains.ca/Installation-Instructions_ep_43-1.html

    If you would like to watch a few videos on how to install chains, see the following page:

    Installation Videos


  14. Can I pay by Cheque?

    Yes you can pay by cheque. Please allow up to 10 business days for your cheque to clear before your tire chains are shipped.


  15. Can I use a purchase order?

    Yes you can use a purchase order to buy tire chains from us, provided your company passes our credit check procedure. Please email us to let us know what you would like to buy, so we can provide you with the necessary forms. We recommend using a credit card for your purchase to prevent shipping delays during the credit check process.


  16. Where are your tire chains made?

    Our chains are built in our factories located in Asia. They are built to meet or exceed the North American Chain Manufacturers (NACM) specifications and specifically built to withstand the Canadian winters and road conditions. Our products are very durable, industrial strength and are used for all applications.