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Home > Policies, Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by  CanadianChains

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CanadianChains.ca. Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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Credit Cards  by  CanadianChains

We accept the following credit cards: Visa, and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

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Express or Expedited Shipping  by  CanadianChains

From time to time we receive requests for expedited/express shipping.  Due to the weight of the product being shipped, this can be very costly, and due to the unreliable nature of couriers (especially in the winter months and especially for rural addresses), the timing of the delivery can often be much longer than expected.  We highly recommend avoiding express shipping as much as possible; however upon request we can ship using an expedited service for an additional cost.  

Additional costs will be calculated on a case by case basis and will be quoted before the transaction occurs. *Canadianchains.ca cannot guarantee that the product will arrive on time.  If the purchaser wishes to return the product due to the late delivery the purchaser is responsible for the freight costs, return shipping costs and a 20% restocking fee for the product purchased. Refunds will be made once the product is received at our warehouse and is verified to be in new/unused condition.


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Links  by  CanadianChains

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by  CanadianChains

We accept money orders, cashier’s checks, personal checks, and company checks in Canadian Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

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Multiple Product Orders  by  CanadianChains

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

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Order Acceptance Policy  by  CanadianChains

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CanadianChains.ca reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item..

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the CanadianChains.ca site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other web sites accessible through our site have their own privacy policies and data collection practices.  Please consult each site's privacy policy.  CanadainChains.ca is not responsible for the actions of third parties

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Other Conditions  by  CanadianChains

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CanadianChains.ca. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

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Out-of-Stock Products  by  CanadianChains

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM PST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CanadianChains.ca or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Privacy  by  CanadianChains

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the CanadianChains.ca site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other web sites accessible through our site have their own privacy policies and data collection practices.  Please consult each site's privacy policy.  CanadainChains.ca is not responsible for the actions of third parties
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Returns / Exchanges  by  CanadianChains

In the event that you receive your order and it does not properly fit on your vehicle we will exchange it within 30 days of invoice, for the correct size.  In order to receive your exchange you will need to contact us at info@canadianchains.ca and request a return authorization.  Please note that some of our products are designed for multiple tire sizes, and in rare cases, adjustments may be required to make them fit.  We will provide detailed instructions on the required modifications, and provide any additional required parts at no additional charge, as long as the correct tire size was entered at the time of purchase.

Once the authorization instructions have been granted you will need to ship back the product in its original packaging and in an unused state for evaluation BEFORE an exchange or refund is processed. 

All returns must be shipped prepaid. Collect shipments will not be accepted.

Freight charges are nonrefundable. Returns are subject to a 20% restocking fee.

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Shipping Policy  by  CanadianChains

Shipping Time -- Most orders received before 2:00 PM (PST) will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM (PST) will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CanadianChains.ca or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by  CanadianChains

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Canada. For orders shipped to other countries, you are solely responsible for all sales taxes or other taxes.

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Typographical Errors  by  CanadianChains

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CanadianChains.ca shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CanadianChains.ca shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CanadianChains.ca shall immediately issue a credit to your credit card account in the amount of the incorrect price

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Warranty Policy  by  CanadianChains

1. Tire chains are used in extreme conditions and therefore must be chosen by the intended application.  Please contact CanadianChains for product selection if you are unsure of what product to buy. 

2. Canadainchains.ca is not responsible for damage caused by misuse, incorrect installation or abuse. Purchaser must follow any instructions included with the product and the vehicle it is to be used with.  Purchaser must use due diligence to ensure that the product is secured and used as intended. Failure to do so may cause damage to the products, your vehicle and may cause injury to yourself and others. Use at your own risk. Refer to your vehicle owner’s manual or contact your dealer for more details on the use of tire chains.

3. DISCLAIMER OF WARRANTIES: The products listed on this website are warranted against defects in workmanship and material for thirty (30) days from the date of purchase. No other express warranty is given and no affirmation of seller, by words or action, shall constitute a warranty. This warranty is given to the original purchaser and is non-transferable.


4. REMEDIES: The Buyer’s sole remedy for breach of any warranty is limited exclusively to obtaining, at the discretion of CanadianChains.ca, either credit, repair or replacement of any product sold here-under by CanadianChains.ca. Defective product shall be returned to seller’s plant, transportation prepaid within thirty (30) days after delivery to a purchaser and within ten (10) days of discovery of alleged defect, and which CanadianChains.ca inspection shall determine to be defective. Purchased shall not be entitled to recover any incidental or consequential damages. No material shall be returned without written consent of the seller.

Contact CanadianChains.ca at info@canadianchains.ca for more information

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