Beyond the call of duty....
We had some difficulty as the chains they sent did not fit. Without going into a lot of detail, Cheryl, customer service, was extremely helpful, as the chains had to be returned. I was given an account number which the local LOOMIS people accepted without any problems. All I had to do was get them to the warehouse here in Courtenay. Within a 'couple of days, another set arrived and they DID fit. For what it's worth, the chains were for a 2013 Hyundai Genesis R-spec 5.0.. the tire specs are: 235/45 R19. If I had anything "bad" to say, it would be the fact that the chains were wrong in the first place, that probably due to the fact that THEY get their chains from Oregon, so they, presumably, rely on the US store to get it right. All the Ladner site does is send them on without checking that they are the correct size.
This is in NO WAY a deal breaker! The way I was treated was first class, and I consider this "event" a "one off" and would recommend this site to anyone without reservation!
Reviewed by: Stan from Vancouver Island.