Returns / Exchanges

4/6/2006 by CanadianChains

In the event that you receive your order and it does not properly fit on your vehicle we will exchange it within 30 days of invoice, for the correct size.  In order to receive your exchange you will need to contact us at info@canadianchains.ca and request a return authorization.  Please note that some of our products are designed for multiple tire sizes, and in rare cases, adjustments may be required to make them fit.  We will provide detailed instructions on the required modifications, and provide any additional required parts at no additional charge, as long as the correct tire size was entered at the time of purchase.

Once the authorization instructions have been granted you will need to ship back the product in its original packaging and in an unused state for evaluation BEFORE an exchange or refund is processed. 

All returns must be shipped prepaid. Collect shipments will not be accepted.

Freight charges are nonrefundable. Returns are subject to a 20% restocking fee.