Returns / Exchanges

11/8/2023 by CanadianChains

When you receive your order, please perform a trial fit and ensure that your tire chains fit your tires. If you feel that they do not fit properly, please take pictures of the tire chains installed on your tire and send to [email protected] 

   

Please Note:  Some of our products are designed for multiple tire sizes, in rare cases, adjustments are required to ensure a proper fit.   CanadianChains will provide any parts, and instructions on how to modify your tire chains for your application or provide an exchange (within same product family) if needed at no additional charge.


If a return is needed, you will need an AUTHORIZATION before shipping your products back to us.   Once authorization has been granted you will need to ship back the product in its original packaging and in an unused state for evaluation BEFORE an exchange or refund is processed. 

 

Returns cannot be accepted without authorization first.


·       All returns must be shipped prepaid. Collect shipments will not be accepted.

·       Freight charges are nonrefundable. Returns are subject to a 15% restocking fee.